An electric scooter can encounter many breakdowns during its use. Indeed, as you use your electric scooter it is possible that some of its components are damaged. This can be related to the weather, the weather or even the possible shock of everyday life. So, if your scooter is no longer moving forward, the cause is not necessarily serious. To solve this problem you will have to identify the origin of the breakdown and understand it. In this article, Weebot tells you how to fix a scooter that won't move forward.

My electric scooter does not move forward: what should I do?

My electric scooter does not move forward: what should I do?

If your scooter does not move forward, do not panic: it is a frequent breakdown. To be able to solve the problem, it is important to understand how your scooter works but also the origin of the breakdown.

How does an electric scooter work?

To function properly, your electric scooter has components with specific roles. To understand how your scooter works, you just need to know how its components work.

  • The battery : It is thanks to it that the different elements of your scooter work. Indeed, the battery powers both: the headlight, the lighting, the screen of your electric scooter. It is also responsible for giving an electrical impulse strong enough to turn the motor. It also manages the voltage, balancing, and temperature management of the latter.
  • The electric motor : often of the lithium-ion type, the motors of electric scooters can face several different types of roads. It is the motor which, thanks to the energy which draws from the battery, will be able to turn the belt. The latter will in turn turn the rear wheel of your scooter which will allow you to roll while supporting your load.
  • The controller : this is the “brain” of your electric scooter. It is this part that tells the battery how to distribute the energy it produces through the electric scooter.
  • The throttle trigger : This part is responsible for managing the speed of your vehicle. It is thanks to her that you can select the speed mode that suits you.

If one of its components is damaged, it is highly possible that it will have a significant impact on the operation of your vehicle, which may lead to a breakdown.

Understand the cause of the failure

The origin of the problem may vary slightly depending on the model of scooter you have. Indeed, all scooters do not have the same type of components, the cause of the breakdown can be the cause of several types of malfunction. So be sure to find out about the different types of breakdowns encountered by the major brands of electric scooters.

In general, the problem can come from your battery or from the motorization system. However, to be sure of the cause of the breakdown, check the various components of your scooter such as your handlebars, your brakes or your shock absorbers. Check that your scooter is still foldable, that there are no piles of mud or dirt in the vehicle.

Before disassembling your electric scooter, your vehicle must be in a cool state and not fully charged. Take the time to ask yourself the right questions: “Is the problem noticeable as soon as your electric vehicle is switched on or braked?” “Is my electric scooter still foldable or is there resistance?”

However, the source of the breakdown can also come from poor handling or lack of knowledge of the user of the scooter. Indeed, if you have been using a scooter for a short time, it is not uncommon that you have not yet mastered your new vehicle and all its functions. And in this specific case, it is not necessarily a serious failure but a slight malfunction. To remedy this, you must take the time to analyze the problem. You also need to know when the problem you just noticed dates from: did it happen suddenly or did you notice a drop in performance over several days? If a problem occurs all of a sudden, it may be due to improper handling. If, on the contrary, it has worsened over the days, your vehicle may break down.

It's not uncommon for a scooter to malfunction if it hasn't been charged properly so take the time to charge your vehicle every time you ride.

What should I do if my scooter turns on but does not move?

It happens that some new scooters do not work directly during their first use. To be sure, we invite you to consult the user manual for your two wheels.

Some scooters, for example, need a slight push from the leg to get going. You will therefore have to push the scooter with your foot so that it reaches sufficient speed when the motor is activated.

Another possibility is that your scooter has its security activated. The latter blocks the front and rear wheels of your vehicle which will prevent you from moving with it. It often happens that users trigger security without their knowledge, due to poor handling on your part. If you are in your situation, then it is not a major technical problem. So you can solve it very quickly.

trottinette electrique ninebot f2e pas chertrottinette electrique ninebot f2e arriere

How to solve a fault on your electric scooter?

After locating the cause of the failure, you need to solve it. To do this, you need to adopt the right reflexes and know the different components that may be affected. Weebot explains how to do it.

How to solve a fault on your electric scooter?

How to reset the software of your electric scooter?

When your scooter does not move forward, it is possible that this is linked to an automatic blocking of the software of the latter. Indeed, the software that most electric scooters on the market have is designed to secure your battery when an anomaly is detected.

If you wish to remove this lock, you will need to reset your electric scooter. This process is carried out via the application or the control panel of your scooter, it all depends on the model you have.

If none of these methods work, here's how to reset your electric scooter's software:

  • First, turn off your electric scooter completely : it must not be powered on.
  • Then, remove the battery cover which is often found under the deck of your electric scooter.
  • Then, disconnect the power supply from your battery.
  • Once done, connect the scooter charger for about thirty seconds without touching your vehicle throughout the process.
  • Then disconnect the charger and reconnect the battery supply.
  • Finally , reassemble the battery cover . When this is done, start riding your electric scooter. If it still refuses to start then the failure is of hardware origin. Which means that one of your components is damaged.

If you recognize yourself in this situation, you should consult a professional as soon as possible or start the repairs yourself by identifying the affected component(s).

Check and test the different components of your electric scooter

Battery problem

The battery is an important component in your vehicle. One of its main roles is to supply energy to the motor so that it functions properly. When your battery is damaged, it will not have the power to power the various components of your scooter. It is for this reason that your electric scooter will move very little or not at all.

To check the condition of the battery, you will need to use a multimeter. It will allow you to test the battery voltage. If the latter is lower than that indicated in the instructions then it must be replaced because it is worn.

Engine problem

Have you recently noticed that your engine does not start or that it slows down the vehicle abnormally? Then the failure is surely at the level of your engine. If this anomaly is not treated quickly, it is possible that in the long term your engine will overheat and be damaged.

This failure is linked to an overload greater than that supported by the electric scooter. If you smell a burning smell , it may be coming from your motor wires. We recommend that you consult a professional immediately to resolve this problem.

It could also be a tire pressure issue. Indeed, if these are under-inflated or over-inflated, this can have serious repercussions on your engine. To avoid possible damage, remember to check your tire pressure.

If your engine overheats, your control screen will show you an error code. You can find out what it means by consulting your user manual. After overheating, make sure your engine is in good condition. Note that repeated overheating will have an impact on your engine in the long term.

fuse problem

If your scooter is no longer moving, then it is possible that it is a fuse problem. The fuse is located in the battery block of your electric scooter. It connects the motor to the battery but also to the charger. It is a safety part whose role is to protect the other components from a short circuit when the voltage is too high or the temperature is not correct.

However, when the voltage is too high, it is not uncommon for a fuse to blow. To find out if you fit this scenario, you will need:

  • Check the condition of your scooter's fuse. To do this, you will need to open the compartment containing your battery.
  • Then, if you see the filament in the center of the fuse, it may be blown. In this case, it must be changed quickly.
  • Finally, remove the damaged fuse and replace it with a new fuse. Be careful to choose a fuse with the same intensity otherwise it will burn in turn.

Where to have your electric scooter repaired?

You can repair your electric scooter yourself by having the right tools but also the right parts. However, sometimes, it happens that a fault is too delicate to be repaired by oneself. In this case, it is recommended to consult a professional.

Repairing your scooter yourself: the right tools to have

If you have the soul of a handyman and you are ready to repair breakdowns on your own, you will need to equip yourself with a tool kit. It will allow you to carry out small repairs on your electric scooter on a daily basis without any problem.

This bag can carry several tools designed for repairs and maintenance of electric scooters to improve their lifespan. Both easy to use and transport, you can take it with you on your scooter trips without worries.

The electronic repair tool kit is generally composed of:

  • A storage bag
  • A soldering iron with adjustable temperature and all its accessories
  • From a dissolving pump
  • A digital multimeter that will allow you to measure the voltage of your battery
  • A solder sponge
  • An antistatic tweezer
  • With a screwdriver

If you are worried about not being able to repair your scooter, you can always turn to a professional.

Where to find spare parts for your electric scooter?

You can easily find spare parts in the market. You can go to stores selling spare parts for electric scooters. You can easily find the faulty component there. The advantage of opting for a physical store is that you can benefit from the advice of a professional once there. Wherever you are, you can find a store available that can deliver the part you are looking for.

You can also go to online sales platforms where the prices are much more advantageous. There are a multitude of online shops offering new or used components. You can also compare prices between the different platforms to take advantage of components with a good price-quality ratio.

If you are worried about not finding the spare parts you are interested in, Weebot has a spare parts sales platform . You will find all the accessories for the maintenance and repair of your vehicle. In addition, if you hesitate between two products you can contact us by phone or email or go to one of our physical stores to get the advice of a professional.

Our Weebot repair service

The entire Weebot team is at your disposal for the repair or overhaul of your electric scooter. All you have to do is contact us by phone or email so that we can assist you in your efforts.

Whether it is a breakdown, a problem of wear, a puncture, oxidation or the loss of a part , our workshops are perfectly equipped to take care of your vehicle. If you don't have spare parts, Weebot will provide you with the best quality part possible to get your electric scooter working again. You will be able to benefit from an effective repair at the fairest price.

If you want to mount a part previously purchased on our Weebot site, you have a two-year warranty, and one year if it is a battery. Please note that all technical breakdowns occurring during regular use will be covered under warranty.

You can also ask to have a part that you bought elsewhere installed: in any case, our Weebot professionals take care of everything!


How do you know if your scooter battery is dead?

You will need to use a voltmeter to check your battery voltage. If the latter is lower than that referred to in your user manual then your battery is surely damaged or dead.

What is the lifespan of an electric scooter?

It all depends on how you maintain it and how often you use it. However, as a general rule, an electric scooter has a lifespan of between one and five years.

What is the lifespan of a battery?

It all depends on how you maintain your battery but also on whether your battery is original or not. However, in general, the battery of an electric scooter can last up to five years beyond this limit it will have to be changed.


A breakdown always happens quickly and often at the worst moment. If your scooter no longer turns on, don't panic. You will first need to identify the fault and then find the solution. You can repair the breakdown yourself by equipping yourself with the right tools and following our tutorial or you can contact a professional. Our Weebot workshops are at your disposal if you want to have your electric scooter repaired.

EntretienGuideMobilité urbaineTrottinette électrique
entretienWeebot Team