After-Sales Service Warranty 

🧑‍🔧👇To open a support ticket: Fill out the form 👇🧑‍🔧 

How does the warranty work?

To report a breakdown or malfunction, you will be asked for a contractual video that will be used to open a service request file.

This video must include the ODO, the serial number, as well as the encountered malfunction.

 

Why a contractual video?

This video allows you to have a visual of your product and to be able to fix the malfunction remotely.

If the malfunction cannot be fixed remotely, this video allows you to open the after-sales service file; furthermore, this video can be sent to the manufacturer.

ODO 
 

Complete vehicle mileage

This can be found on the display (screen) or on the app depending on the product.

 

SERIAL NUMBER (SN)
 

The vehicle's serial number (the SN) is located under the deck (chassis), on an engine, or under a shock absorber. This number is used to insure the vehicle and allows for traceability.

What are the warranty conditions? 

 

For any product purchased new from WeeBot (excluding second-hand), you benefit from a 2-year warranty.

 

The battery is guaranteed for 1 year and its normal wear is not covered.

 

All technical faults occurring under the warranty for normal use will be covered.

Our various workshops are fully equipped and our processes are well established with our suppliers to provide you with free solutions under the warranty as quickly as possible. To request warranty service, products or parts must be sent to us within the warranty period. 

What is not covered by the Warranty 

Please note that some damages are unfortunately not covered by the warranty. This includes breakage, oxidation, wear and tear, punctures, consumable parts, as well as deep battery discharge.


Furthermore, if you open your scooter without prior approval from our technical service, or if you make electrical modifications, any malfunction resulting from these interventions will not be covered. In this case, the manufacturer reserves the right to refuse warranty service.


Our expertise in urban mobility nevertheless allows us to always offer you suitable solutions at the best price.
We are here to support and help you!





 

Revision and Warranty 
 

It is important to ensure that the maintenance schedule is followed using the vehicle's service booklet. Some brands may refuse to activate the product warranty if maintenance is not performed. 

The first service is done between 500 km and 900 km.

Subsequent services will be recommended by the workshop and depend on the use of the product (workshop recommendation). 

Maintenance invoices may be requested by some manufacturers.

Warranty on used or refurbished scooters

If you resell your product to a third party, proof of your identity with a signed transfer certificate, along with the invoice and maintenance invoices, will be required to ensure the continuity of the warranty.

For products purchased second-hand from WeeBot, the warranty is 3 months and is subject to the same conditions as the warranty for a new product.

Where will my product be repaired?

For individuals

After contacting WeeBot technical support and providing the contractual video, several options are available: 

 

Remotely : 

The issue can be resolved remotely with the technical team; nearly 50% of breakdowns/malfunctions are resolved remotely. 

Technical support is available by email and phone or by responding to the most detailed form possible, presenting the issue(s) encountered with photos or videos. 

 

At our main center : 

If the technical support decides that a workshop visit is necessary, to best prepare for your visit, our Groslay center welcomes you by appointment only.

For professionals

If you are a professional, the products are subject to the same clauses mentioned above, 

Only the process is different; it will be necessary to follow the steps below to carry out a warranty claim: 

  • Complete diagnostic video with cross-tests to identify the defective part(s) along with the product's serial number.
  • Sending the faulty part to the Groslay workshop for testing.
  • Receipt of the new part.

Each B2B partner must follow this process in order to respond as quickly as possible to all requests.

Attention, for professionals, B2B partners, no part will be sent without first receiving the defective part. 

If you are unable to make an appointment at one of our centers, we invite you to contact our teams to arrange the pickup of your 

The transportation of your product to the workshop is not covered by the manufacturer's warranty but results from a partnership with carriers allowing WEEBOT customers to benefit from advantageous rates like professionals. 

 

As a reminder: Shipping costs are the responsibility of the customer when returning to the workshop except for products less than 14 days old with a guaranteed fault or following an unsuccessful repair on the same faulty component.

 

For B2B partners, repairs are only done in their workshops; no returns can be made for repairs within our workshops.

After-sales service tracking 

Throughout the after-sales service process by our technicians, we will provide you with the best solutions, free of charge under the warranty or paid depending on the fault encountered. 

Transparency is our priority; in the case of after-sales service not covered by the warranty, a fair estimate will be sent to you by email (it is possible that during the repairs, we may reduce or increase this), convincing visual elements will be provided to you, and we will be attentive to your needs.

Quality Test

After each after-sales service treatment, the products are checked and may be tested on a treadmill, benches, or in real conditions depending on the fault encountered. 

Shipping costs are the responsibility of the customer.
Regarding used products, as stated on the product page, the warranty is 3 months

Back

 

In the event of a malfunction upon unpacking, the return shipping cost is covered by Weebot.
This is conditional on the malfunction not being the user's fault (breakage, malfunction, oxidation...), otherwise the repatriation costs advanced by Weebot will be charged to the customer.
If it is a breakage or a malfunction resulting from oxidation or misuse, we will review each coverage request and we also have partnerships allowing us to offer you a preferential rate.

For a workshop repair for a non-warranty malfunction, return shipping fees may apply.

Your satisfaction is our priority, we will show flexibility depending on each case and have preferential rates with carriers.


When your product is returned, it is important to carefully check that the package and product are intact. If not, you must make written reservations to the driver specifying the nature of the damage. Without these written reservations on the driver's delivery note and photographed by yourself, the transport company will not accept any claims. Please inform us by email immediately afterwards.

Weebot accepts returns within 14 days provided that the products have not been used or damaged and still have their original packaging.

We cannot accept returns if the product is not new.

It is important to collect repaired or refurbished products from the workshop promptly to avoid penalizing other customers due to lack of space. A parking fee of €5 per day may be charged to customers who do not collect their product after being informed that the repair is complete. These fees will be payable upon product collection or on the next invoice. Customers who do not collect their product within 15 days following a registered letter informing them of this obligation may have their product entrusted to a recycling company for destruction.

General After-Sales Service Rates

The prices below are indicative and may change depending on the difficulty of the repair.
All-inclusive prices, parts and labor (a surcharge is included on motorized wheels).

After-sales service processing time

The deadlines below are indicative and may be shortened or extended depending on the difficulty of the repair.

 

 

 

 

 

 

Type de PanneDélai pièce en stockDélai pièce hors stock
Casse20 Jours30 Jours
Autonomie15 Jours30 Jours
Crevaison7 Jours30 Jours
Problème technique15 Jours30 Jours
Réglage/Entretien7 Jours30 Jours
Révision7 Jours30 Jours

Some practical tips

Battery

Always keep your product in a dry place at room temperature (20°). Be aware that at low temperatures, you can lose up to 50% of battery life during use.

Remember to recharge your product regularly (once a month), even if you do not use it. This helps prevent battery damage and loss of battery life.

For powerful scooter models, it is recommended to always stay above 35%-40% battery to maintain optimal performance.

If your product has a dual motor, it is advised to ride at a moderate speed in Mono mode below 50% battery to avoid a safety shutdown.

For charging your battery, it is recommended to wait about fifteen minutes after turning off your product before plugging it in. This helps extend its lifespan.

Product

Although some products have waterproof and dustproof standards for water splashes (generally IP54), no product is fully waterproof. Do not use your product in rainy weather and do not immerse it. The warranty does not apply in case of water infiltration and damage caused by water.

Remember to tighten all the screws on your product at least 1 to 2 times per month. Due to vibrations from driving and shocks, they tend to gradually loosen.

For products equipped with inflatable tires, such as scooters, bikes, scooters, etc., regularly check the pressure to avoid premature wear and to maintain good road handling and autonomy.

Lithium batteries are at their maximum power when fully charged. For battery life, it is best to refer to the voltage chart available upon request.

Information 

It is necessary to take into account that many factors come into play in the speed, crossing, and range announced by the manufacturer. These include weather conditions (wind, temperature...), terrain (slope, uphill, downhill...), battery wear, conditioning, the person's weight, etc.

Speed and range tests are conducted with an individual weighing between 55 and 75 kilograms on average by the manufacturers (for information) in eco mode and at the lowest speed setting.

To ensure the proper functioning of your product and to avoid breakdowns or damage, it is recommended to carry out a full service every 600 km at least (see workshop recommendations) in addition to checks before each use. Sometimes certain chassis parts or moving elements need to be checked, adjusted, or even replaced, even if they appear to be in good condition.

Failure to follow the service schedule may result in the manufacturer refusing your warranty. 

FAQ

Using the charger 

How do I know if my charger is suitable?

 

Check the following information on your charger label and your battery:

  •  Output voltage (V)
  •  Charging current (A)
  •  Connector type (plug type)

If the values do not match, do not use the charger.

Charging problem 

Charger safety 

 

For the first charge, it is agreed to always connect the charger starting with the wall socket, then the scooter.

 

If nothing happens, two explanations are possible:

 

  • The product is already charged (and/or your display is poorly calibrated) 
  • The charger has gone into safety mode.

To get it out:

  1. Completely unplug the charger from the scooter and the wall socket
  2. Plug the charger into the scooter and then into the wall socket 
  3. If it does not light up red and the product is not charged, you must unplug only the wall socket for 10 seconds and then plug it back in.

 

When the charging is finished, the charger's LED no longer turns green but simply goes off.

Battery life and speed

It is necessary to take into account that in the calculation of speed, range, and autonomy announced by the manufacturer, many factors come into play. These include weather conditions (wind, temperature...), surface conditions (slope, uphill, downhill...), battery life cycles depending on its use and conditioning, and of course the user's weight.

You can also check the settings of your product on the app if your scooter can connect via Bluetooth (settings – battery voltage and battery capacity)

 

minimotors application

Reboot Minimotors 

 

To perform a reset of your product, you can perform the following operation: 

 

In the ME or MINE tab

  • SETTING 
  • INITIALIZE DEVICE 
  • CONFIRM THE PRODUCT (confirm)
  • SELECT MODEL (select battery) 
  • "TIP SUCCESS TO MATCH SCOOTER MODEL" (confirm)
  • TURN OFF the product then TURN IT BACK ON (long press power)

This operation allows you to fix "minimotors bugs"

 

teverun application 

Reboot Teverun: 

 

To perform a reset of your product, you can perform the following operation: 

  • For this, you need to go to the TEVERUN app
  • Setting
  • Advanced setting
  • Factory reset/reset to zero or factory settings
  • Select the model you have

You will then just need to turn your product off and on again. 

 

This operation allows you to fix "teverun bugs"

A Flat Tire 

Unfortunately, punctures are not covered by the manufacturer's warranty. To resolve this inconvenience, you can turn to our workshops to have your tire replaced. Note that there are several types of tires: 

  • Tire with inner tube 
  • Tubeless Tire 
  • Solid Tire 

We invite you to contact us for any advice.

Brake sensor 

If you have the brake logo on your display, it may be a problem related to the brake sensor. 

To do this, it will be necessary to unscrew the 2 screws under the left sensor first, then if the brake pictogram  does not disappear  on your display, reattach the left one,  to remove the right one which would logically be the defective sensor. 

 

Once you have isolated the defective sensor, you will be able to adjust its magnet using the video as follows: https://www.youtube.com/watch?feature=shared&v=twL7ZtUjMv4 

Revision

 

During a service we check:

 

  1. Safety elements (brake cables or hoses, brake levers, headlight and tail light, turn signals, horn)
  2. Consumables (tires, brake pads)
  3. Chassis (cracks, screws)
  4. Battery charging and discharging with the original charger
  5. Wiring (pinching, crushing, exposure)
  6. Oxidation (protection against rust)
  7. Overall wear (replacement of grip, paint)
  8. Tire pressure
  9. Cleaning

Lubrication of friction elements

Loss of SWEEMIE 2 badge

Following the loss of your Sweemie NFC card, it is necessary to contact technical support and send us the screen by disassembling it.

There are 4 screws to remove to take off the glass and connectors to disconnect on the back of it.

Where is the serial number or SN located