Warranty and after-sales service Weebot France

After-sales service warranty

🧑‍🔧👇To open a service ticket: Fill out the form 👇🧑‍🔧

How does the warranty work?

To report a breakdown or malfunction, you will be asked for a contractual video that will be used to open a service request file.

This video must include the ODO, the serial number, as well as the encountered malfunction.

Why a contractual video?

This video allows you to have a visual of your product and to be able to fix the malfunction remotely.

If the malfunction cannot be fixed remotely, this video allows you to open the after-sales service file; furthermore, this video can be sent to the manufacturer.

ODO

Complete mileage of the vehicle

This can be found on the display (screen) or on the application depending on the product.

SERIAL NUMBER (SN)

The vehicle serial number (the SN) is located under the deck (chassis), on an engine, or under a shock absorber. This number allows for insuring the vehicle and enables traceability.

What are the warranty conditions?

For any product purchased new from WeeBot (excluding second-hand), you benefit from a 2-year warranty.

The battery is guaranteed for 1 year and its normal wear cannot be covered.

All technical failures occurring under the warranty of normal use will be covered by the warranty.

Our various workshops are perfectly equipped and our processes streamlined with our suppliers to provide you with free solutions under the warranty within the shortest possible time. To request the warranty, the products or parts must reach us within the time limits set by the warranty.

What is not covered by the Warranty

Please note that some damages are unfortunately not covered by the warranty. This includes breakage, oxidation, wear, punctures, consumable parts, as well as deep battery discharge.

Furthermore, if you open your scooter without prior approval from our technical service, or if you make electrical modifications, any malfunction resulting from these interventions will not be covered. In this case, the factory reserves the right to refuse warranty application.

Our expertise in urban mobility nevertheless allows us to always offer you suitable solutions at the best price.
We are here to support and help you!

Revision and Warranty

It is important to ensure that the maintenance schedule is followed using the vehicle's maintenance logbook. Some brands may refuse to activate the product warranty due to lack of maintenance.

The first service is done between 500 km and 900 km.

Subsequent services will be recommended by the workshop and depend on the use of the product (workshop recommendation).

Maintenance invoices may be requested by some manufacturers.

Warranty on used or refurbished scooters

If you resell your product to a third party, proof of your identity with a signed transfer certificate, along with the invoice and maintenance invoices, will be required to ensure the continuity of the warranty.

For products purchased second-hand from WeeBot, the warranty is 3 months and is subject to the same conditions as the warranty for a new product.

Where will my product be repaired?

For individuals

After contacting WeeBot technical support and providing the contractual video, several options exist:

Remotely :

The malfunction can be resolved remotely with the technical team; nearly 50% of malfunctions/issues are resolved remotely.

Technical support is available by email and phone or by responding to the most comprehensive form possible, presenting the malfunction(s) encountered by photo or video.

In our main center :

If a workshop visit is decided by technical support, to best prepare your visit, our Boulogne Billancourt center welcomes you by appointment only.

For professionals

If you are a professional, the products are subject to the same clauses mentioned above,

Only the process is different, it will be necessary to carry out the following steps in order to ensure guaranteed support:

Complete diagnostic video with cross tests to identify the defective part(s) with the product's serial number.
Sending the faulty part to the Boulogne workshop for testing.
Receipt of the new part.

Each B2B partner must follow this process to be able to respond as quickly as possible to all requests.

Attention, for professionals, B2B partners, no part will be sent without having received the defective part beforehand.

If you are unable to make an appointment at one of our centers, we invite you to contact our teams to arrange the pickup of your

The transport of your product to the workshop is not covered by the manufacturer's warranty but results from a partnership with carriers allowing WEEBOT customers to benefit from advantageous rates like professionals.

As a reminder: Shipping costs are the responsibility of the customer when returning to the workshop, except for products less than 14 days old with a guaranteed fault or following an unsuccessful repair on the same faulty component.

For B2B partners, repairs are only done in their workshops; returns cannot be made for repairs within our workshops.

After-sales service tracking

Throughout the after-sales service process by our technicians, we will provide you with the best solutions, free of charge under the warranty or paid depending on the fault encountered.

Transparency is our priority; in case of after-sales service not covered by the warranty, a fair estimate will be sent to you by email (it is possible that during the repairs, we may decrease or increase this), convincing visual elements will be provided to you, and we will be attentive to your needs.

Quality Test

After each after-sales service treatment, the products are checked and can be tested on conveyor belts, benches, or in real conditions depending on the malfunction encountered.

Shipping costs are the responsibility of the customer.
Regarding used products, as stated on the product page, the warranty is 3 months

Back

In the event of a malfunction upon unpacking, the return is at Weebot's expense.
This is conditional on the malfunction not being the user's fault (Breakage, malfunction, oxidation...), otherwise the repatriation costs advanced by Weebot will be charged to the customer.
If it is a breakage or a malfunction resulting from oxidation or misuse, we will review each request for coverage and we also have partnerships allowing us to offer you a preferential rate.

For a workshop visit for a non-warranty malfunction, return shipping fees may apply.

Your satisfaction is our priority, we will show flexibility depending on each case and have preferential rates with carriers.

Upon return delivery of your product, it is important to carefully check that the package and product are intact. If this is not the case, written reservations must be made to the driver specifying the nature of the damage. Without these written reservations on the driver's delivery note and photographed by yourself, the transport company will not accept any claims. Please inform us by email directly afterwards.

Weebot accepts returns within 14 days provided that the products have not been used or damaged and still have their original packaging.

We cannot process returns if the product is not new.

It is important to collect repaired or refurbished products from the workshop promptly to avoid penalizing other customers due to lack of space. Parking fees of €5 per day may be charged to customers who do not collect their product after being informed of the repair completion. These fees will be payable upon product collection or on the next invoice. Customers who do not collect their product within 15 days following a registered letter informing them of this obligation may have their product entrusted to a recycling company for destruction.

General After-Sales Service Rates

The prices below are indicative and may change depending on the difficulty of the repair.
All-inclusive prices, parts and labor (a surcharge is included on motorized wheels).

After-sales service processing time

The deadlines below are indicative and may be shortened or extended depending on the difficulty of the repair.

Type de Panne	Délai pièce en stock	Délai pièce hors stock
Casse	20 Jours	30 Jours
Autonomie	15 Jours	30 Jours
Crevaison	7 Jours	30 Jours
Problème technique	15 Jours	30 Jours
Réglage/Entretien	7 Jours	30 Jours
Révision	7 Jours	30 Jours

Some practical tips

Battery

Always keep your product in a dry place at room temperature (20°). Be aware that at low temperatures, you can lose up to 50% of battery life during use.

Remember to recharge your product regularly (once a month), even if you do not use it. This helps prevent battery damage and loss of battery life.

For powerful scooter models, it is recommended to always stay above 35%-40% battery to maintain optimal performance.

If your product has a dual motor, it is advised to ride at a moderate speed in Mono mode below 50% battery to avoid a safety shutdown.

For charging your battery, it is recommended to wait about fifteen minutes after turning off your product before plugging it in. This helps extend its lifespan.

Product

Even though some products have waterproof and dustproof standards for water splashes (generally IP54), no product is waterproof. Do not use your product in rainy weather and do not immerse it. The warranty does not apply in case of water infiltration and damage caused by water.

Remember to tighten all the screws of your product at least 1 to 2 times per month. Due to vibrations related to driving and shocks, they tend to gradually loosen.

For products equipped with inflatable tires, such as scooters, bikes, scooters, etc., regularly check the pressure to avoid premature wear and to maintain good road handling and autonomy.

Lithium batteries are at their maximum power when fully charged. For autonomy, it is preferable to rely on the voltage chart available on request.

Information

It is necessary to take into account that in the speed, crossing, and autonomy announced by the manufacturer, many factors come into play. These include weather conditions (wind, temperature...), terrain (slope, ascent, descent...), battery wear, conditioning, the person's weight, etc.

Speed and autonomy tests are conducted with an individual whose weight varies between 55 and 75 kilograms on average by the manufacturers (for information) in eco mode and at the lowest speed setting.

To ensure the proper functioning of your product and avoid breakdowns or damage, it is recommended to perform a complete service every 600 km at least (see workshop recommendations) in addition to checks before each use. Sometimes certain chassis parts or moving elements need to be checked, adjusted, or even replaced even if they appear to be in good condition.

Without adherence to the maintenance schedule, the warranty may be refused by the manufacturer.

FAQ

Use of the charger

How to know if my charger is suitable?

Check the following information on the label of your charger and your battery:

Output voltage (V)
Charging current (A)
Connector (plug type)

If the values do not match, do not use the charger.

Charging problem

Charger safety

During the first charge, it is agreed to always connect the charger starting with the wall socket and then the scooter.

If nothing happens, two explanations are possible:

The product is already charged (and/or your display is poorly calibrated)
The charger has gone into safety mode.

To get it out:

Completely unplug the charger from the scooter and the wall socket
Plug the charger into the scooter and then into the wall socket
If it does not light up red and the product is not charged, you must unplug only the wall socket for 10 seconds and then plug it back in.

When the charging is finished, the charger's LED no longer turns green but simply turns off.

Battery life and speed

It is necessary to take into account that in the calculation of speed, range, and autonomy announced by the manufacturer, many factors come into play. These include meteorological factors (wind, temperature...), surface-related factors (slope, uphill, downhill...), battery life cycles depending on its use and conditioning, and of course depending on the user's weight.

You can also check the settings of your product on the app if your scooter can connect via Bluetooth (settings – battery voltage and battery capacity)

application minimotors

Reboot Minimotors

To reset your product, you can perform the following operation:

In the ME or MINE tab

SETTING
INITIALIZE DEVICE
CONFIRM THE PRODUCT (confirm)
SELECT MODEL (select battery)
"TIP SUCCESS TO MATCH SCOOTER MODEL" (confirm)
TURN OFF the product then TURN IT BACK ON (long press power)

This operation allows you to fix "minimotors bugs"

application teverun

Reboot Teverun:

To reset your product, you can perform the following operation:

For this, you need to go to the TEVERUN app
Setting
Advanced setting
Factory reset or restore to factory settings
Select the model you have

You will then just need to turn your product off and on again.

This operation allows you to fix "teverun bugs"

A Flat Tire

Unfortunately, punctures are not covered by the manufacturer's warranty. To resolve this inconvenience, you can turn to our workshops to have your tire changed. Note that there are several types of tires:

Tire with inner tube
Tubeless tire
Solid tire

We invite you to contact us for any advice.

Brake sensor

If you have the brake logo on your display, it may be a problem related to the brake sensor.

To do this, you will first need to unscrew the 2 screws under the left sensor, then if the brake icon does not disappear on your display, reattach the left one, to remove the right one which would logically be the defective sensor.

Once you have isolated the defective sensor, you can adjust its magnet using the video as follows: https://www.youtube.com/watch?feature=shared&v=twL7ZtUjMv4

Revision

During a service we check:

Safety elements (brake cables or hoses, brake levers, headlight and tail light, turn signals, horn)
Consumables (tires, brake pads)
Chassis (cracks, screws)
Battery charging and discharging with the original charger
Wiring (pinching, crushing, exposure)
Oxidation (protection against rust)
Overall wear (grip replacement, paint)
Tire pressure
Cleaning

Lubrication of friction elements

Loss of SWEEMIE 2 badge

Following the loss of your Sweemie NFC card, it is necessary to contact technical support and send us the screen by disassembling it.

There are 4 screws to remove to take off the glass and connectors to disconnect on the back of it.

Where is the serial number or SN located