GTC

Updated: October 2024

1- Introduction

These General Conditions govern the use of this website and the contract between you and us. These conditions establish the rights and obligations of every user and Weebot in relation to the goods/services we offer through this website. Before you click the "Authorize payment" box at the end of the ordering process, please read these General Conditions carefully. By using this website or placing an order through it, you agree to be bound by these General Conditions. If you do not agree with all of these General Conditions and the Privacy Statement, do not place orders. These General Conditions may be subject to change; therefore, you are asked to read them carefully before placing orders.

2- Use of the site

These General Conditions are the only conditions applicable to the use of this site and replace all other conditions, except with the express prior written agreement of the Seller. These General Conditions are important both for you and for us, having been drafted so that a legal contract binds us by protecting your rights as a consumer and our rights as a merchant. By placing an order, you agree to be unreservedly bound by these General Conditions after having read them. You agree: - To use the website only for legitimate requests or orders. - Not to place speculative, false, or fraudulent orders. If we have reason to believe such an order has been placed, we reserve the right to cancel it and inform the competent authorities. - To commit to providing an email address, postal address, and/or any other information allowing us to contact you, accurately and precisely, and acknowledge that we may use this information to contact you if necessary. - If you do not provide us with all the information we need, we will be unable to process your order.

3- Order refusal

We reserve the right to withdraw, at any time, any product from this website, and/or to replace or modify any content or information appearing on this site.

A quote is valid for 24 hours from the time the quote is sent. After this period, Nanolab Weebot reserves the right to refuse the order placed.

4- Presentation and description of products

The characteristics of the products offered for sale are presented in the "product sheets". Product prices are indicated in Euros (€) including all taxes, excluding shipping costs. The amount of VAT paid by the customer as well as the amount of shipping costs corresponding to the chosen delivery method are displayed on the screen in the summary page of the customer's selection. In the event that one of the product sheets is incomplete, it is up to any interested party to send an email requesting additional information about a product to customer service. The customer who places an order without having exercised this option therefore declares to be in possession of all the information necessary to finalize their order. All texts and images presented on the seller's online sales site are reserved worldwide under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.

5- Ordering procedure

After accessing an initial summary of the preselected items in the aisles and added to the cart, the customer is invited to confirm their selection before accessing the payment page where they enter all the necessary information to pay the price requested by the seller. Orders are confirmed by email: the seller sends an email to the address entered by the customer at the time of their order (or registration on the site) to summarize the exact terms of the contract made. The information related to the delivery of the products is entered by the customer. In case of a material input error by the customer, they have a maximum of 24 hours to notify the desired delivery address to customer service. After this period, the seller cannot guarantee that the modification will be taken into account. The data recorded by the seller constitute proof of the nature, date, and content of the contract. This contract is archived by the seller on their computer servers and the customer can access this information by contacting by mail the online sales contract archiving service – Société Weebot – 8 Rue Esnault Pelterie, 92100 Boulogne.

6- Delivery of products

The seller commits to handing over the packages containing the ordered products to the carrier chosen by the client at the time of the order. Delivery is made, except in cases of force majeure beyond the seller's control, within an average usual period of 4 days for France and Europe and 5-6 days for the rest of the world from the confirmation of the order and full payment. The products remain the property of the seller until full payment of the price and/or receipt of the amount paid. However, from the moment the order is received by the client, the risks of the delivered goods are transferred to the client.

An order may, in rare cases, be canceled and fully refunded if we cannot find a delivery provider (notably for international orders). 

Weebot Nanolab cannot be held responsible for a delivery delay or its direct consequences. 

The limit of liability is the full refund of the amounts paid by the client; no additional compensation for delivery delay can be claimed.

Any used product cannot be returned or exchanged.

In accordance with current regulations, it is the Client's or recipient's responsibility to check, in front of the delivery person, the content and visual appearance of the package(s) to verify that no item is damaged or missing; otherwise, the Client or recipient must systematically note reservations on the delivery slip specifying the nature of the observed damage. To be admissible, these reservations must be confirmed in writing (registered letter with acknowledgment of receipt) within three (3) days, excluding public holidays, by the Client or recipient to the carrier and by email to WEEBOT within the same timeframe.

The "Transport Serenity" option offered by Weebot is completely optional and allows you, in case of signature dispute or dispute with the carrier, to return a product without waiting for the carrier's investigation.

7- Payment

Once the cart is validated and the delivery method chosen, Weebot offers the Client a 100% secure payment method by credit card: Paypal and Stripe. With Paypal, the Client can pay in two different ways: 1. They already have a Paypal account: Nothing could be simpler, the Client logs into their Paypal account and follows the instructions to complete the transaction. 2. They do not have a Paypal account: The Client can pay with their payment card. Our Paypal service allows payment via various payment cards: - Carte Bleue - Mastercard - Visa With Paypal, the Client's credit card number is in no way transmitted to the company Weebot and each purchase is confirmed by a receipt.

You can also pay via Stripe.


Payment of your order in 2 to 12 installments / 

Our partner offers you a financing solution
called [Paiement en x fois / Paiement différé], which allows payment
your order with no amount limit over X months / X days.


Deferred payment to settle your order. If you wish to subscribe to this service, your details will then be transmitted to our partner who, subject to acceptance of your file, will offer you to pay over X months / X days and will provide you with a payment schedule summarizing the amount of the different installments.

Depending on your file, supporting documents may be
requested to validate your financing request. For payment in
multiple times: as soon as our partner accepts your file, you will have to pay the amount of the 1st installment including a fee of X% of the total order amount.

You will be debited for the other installments according to the payment schedule that will have been communicated to you.
For deferred payment: as soon as your file is accepted, your order will be validated and a fee of X% of the total order amount will be charged to you, if the fees are not waived. You will then be debited for the full amount X days after your order.
If you request to benefit from a financing solution offered by our partner, the information related to your order will be transmitted to our partner, who will use it for the purpose of studying your request for granting, managing, and collecting the financing. Our partner reserves the right to accept or refuse your financing request. You have a 14-day withdrawal period to cancel this financing. 
How Payment in X installments works: Payment in X installments allows you to pay for the order placed on Weebot as follows:
A mandatory down payment, debited on the day the order is confirmed,
corresponding to part of the order and a fee of X% of the total order amount, if the fees are not waived.
A distribution of the remaining order amount over the number of
remaining installments according to the payment schedule that will have been communicated.

How Deferred Payment of X days works: Deferred Payment of X days allows you to pay for the order placed on [Nom du marchand] as follows:
A fee of X% of the total order amount is charged at the time of order, if the fees are not waived.
The amount due is debited X days after payment validation and the
confirmation from our partner.

Weebot offers its clients the Younited credit service for the payment of their purchases and the execution of the payment. This is conditioned by the client's acceptance of the credit contract proposed by Younited.

Weebot n°ORIAS 23000891 acts as a non-exclusive agent in banking operations of Younited. Weebot assists in carrying out credit operations without acting as a lender or insurance broker.

Any refusal to grant credit by Younited for an order may result in the cancellation of that order.

Any termination of the GTC binding the client and Weebot results in the termination of the credit contract between Younited and the client.

The amount is paid by a credit granted by Younited registered on REGAFI under number 13156, approved as a credit institution by the Prudential Control and Resolution Authority (ACPR) - 4 Place de Budapest - CS 92459 - 75436 PARIS CEDEX 09 - www.acpr.banque-france.fr).

  • About Younited: Younited is a credit institution, partner of Weebot, which manages the installment payment solution offered on the site.Learn more
  •  FAQ: Visit the “Frequently Asked Questions” page to learn more about using Younited Pay.Learn more

If you wish to file a complaint, please refer to the information specified on the Younited website: https://www.younited-credit.com/media/202352/politique-de-gestion-des-reclamations_site-yc_2023-vf.pdf

Insurance: Assurance moov’zen is a group insurance contract subscribed by BOOST Solutions, SAS with a capital of 5,000 Euros, 655 avenue Roland Garros BP107 78530 Buc RCS VERSAILLES 800077687, insurance brokerage company n°ORIAS 14002488 with Cowen Insurance Limited, a public limited company with a capital of 10,000,000 euros, a Maltese insurance company authorized to operate in France under the Freedom to Provide Services, registered in the Malta Companies Register under number C 55905, and whose registered office is located at Axeria Business Center, 380, Level 2, Canon Road, Santa Venera, SVR 9033, Malta, distributed by the intermediary agents of Boost Solutions, and managed by SPB SAS insurance brokerage with a capital of 1,000,000 Euros, having its registered office at 71 Quai Colbert, 76600 Le Havre, RCS Le Havre 305 109 779 and n°ORIAS 07 002 642 - www.orias.fr

8- Legal withdrawal period

In accordance with the provisions of the Consumer Code: Article L120-20: "the consumer (here the customer) has a period of fourteen full days to exercise their right of withdrawal without having to justify reasons or pay penalties, except, where applicable, for return costs."

9- Returns

  • 1. The seller accepts returns from customers within fourteen full days provided that the products have not been used, worn, damaged and that they have their labels and/or accessories supplied with the product.
  • 2. It is advised to use the original package for returns as available envelopes do not offer optimal protection for returned items. Likewise, it is mandatory to return products with tracking and signature at minimum. The responsibility for the return transport of a product always lies with the sender.
  • 3. The seller reserves the right to refuse a return for any reason not compliant with the conditions set out in paragraphs 1 and 2. Thus, the package found non-compliant will be sent back to the customer at their expense.
  • 4. All our eco-mobility products have a Lithium battery. It must not be left resting under a temperature below 10°, and especially, to preserve its maximum capacity, it must be recharged at least once a month.
  • 5. In case of a compliant return, the seller offers the customer: a full refund of the ordered products.
  • 6. For a quick processing of returns, it is strongly advised to include inside the package a copy of the invoice and an explanatory note.
  • 7. The company Weebot will not be held responsible in case of negligence on the part of the customer in the procedures communicated to them.
  • In the case of a refund, accessories offered or offers made to the customer will be deducted if the products are not returned in new condition. For any product offered as part of the sale and used, its price will be deducted from the refund amount. 
  • In accordance with article 121-20-2 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of goods made according to the consumer's specifications or personalized or which, due to their nature, cannot be returned or are likely to deteriorate or expire quickly. In the case of registration or engraving, the product concerned will not be eligible for return. 
  • Given the variety of different possible batteries and in order to offer you the most recent and efficient cells, we create each battery to order. This means it is a customized product not eligible for return or withdrawal rights.  
  •  Shipping costs are not covered by the manufacturer's warranty. However, Weebot offers you a commercial warranty thanks to its preferential rates negotiated with transport providers. The product must be prepared in its box or strapped on a half-pallet (Different conditions for scooters). To be taken care of, the customer must follow the procedure indicated by Technical Support, always starting with a single video showing the anomaly, the ODO (total mileage traveled), and the serial number. Punctures occurring shortly after a tube change in the workshop cannot be covered by the warranty due to their random nature resulting from contact with surfaces whose regularity we cannot guarantee.     
    • In case of payment via a financing provider (Alma, Floa, etc.), the service fees of this provider (up to 5% of the amount) remain the responsibility of the customer in case of withdrawal or order cancellation.

10- After-sales service and Legal warranty of conformity

The relations between the seller and the customers are governed by this contract. Customer service is open Monday to Friday, from 10 am to 6 pm, you can contact after-sales service at 01 80 89 45 52. You can also contact after-sales service by email at the following address: (contact@wee-bot.com) or by mail to Weebot, 8 Rue Esnault Pelterie, 92100 Boulogne.

  • Products are covered by the legal warranty of conformity for 2 years according to European law and batteries are guaranteed for 2 years. 
  • The warranty on hoverboards is 2 years including all parts, however if the product is not used for a long period (1 to 2 months), this may damage the battery and some components, and repair costs may be charged.
  • For any sale to a professional, the product warranty starts on the invoice date between Weebot and the professional.
  • In case of any problem encountered with the device, or malfunction, of any kind, the procedure is to contact the after-sales service.
  • The warranty will be automatically voided if the customer performs any internal manipulation of the device themselves (including unscrewing the fairings).
  • Any significant modifications made to the product concerning the mechanical or electronic parts without the explicit agreement of Weebot result in a total loss of the manufacturer's warranty. 
  • Opening the product or making major part modifications without our agreement results in a total loss of warranty. The addition of simple aesthetic accessories (Lamp, Seat kit, carrying handle for example) concerning only the exterior of the product is not subject to warranty loss.
  • A used product cannot be returned or exchanged.
  • Regarding new products, 3D photos or photos of previous versions may potentially be presented. They are not contractual.
  • Across all our products, damage caused by water is not covered by the warranty.
  • Service fees may be applied for product pickup within our stores or premises. 
  • Our products benefit from the manufacturer's warranty, the duration varying according to the manufacturers. The decision to accept warranty claims is solely the responsibility of the manufacturer. Some products considered functional wear items are only very exceptionally examined under warranty.
  • It is important to collect repaired products from the workshop quickly to avoid penalizing other customers due to lack of space. Parking fees of €5 per day may be charged to customers who do not collect their product after being informed of the end of the repair. These fees will be payable upon product collection or on the next invoice. Customers who do not collect their product within 15 days following a registered letter informing them of this obligation may see their product entrusted to a recycling company for destruction.
  • All details provided by the WARRANTY AND AFTER-SALES SERVICE page are authoritative in the GTC.
    We strongly encourage you to consult them.

12- Limitation of the seller's liability

  • 1. It is the responsibility of the customer wishing to track their package to request the package number from the seller by email to customer service.
  • 2. Products are offered for sale "subject to availability" and the seller cannot under any circumstances be required to pay damages on this basis, or any other financial compensation.
  • 2.1. In case of unavailability, the customer will be informed of the situation by email, phone, or mail. If the product is permanently unavailable, the customer can choose another product of equivalent value or request a refund of the amount already paid by them.
  • 3. The seller's liability cannot be engaged in case of a typographical error on their part regarding the price or description of the products or on the customer's part in the information they entered.
  • 3.1. Similarly, the seller's liability cannot be engaged in case of a typographical error by the customer when entering their address or email that would prevent the seller from successfully performing the services to which they committed.
  • Nanolab's liability is not engaged if there is a direct external dispute between Nanolab and an external transport or payment provider. 
  • 3.1.1 As a non-exhaustive example, a package returned to the sender with the carrier's note of an error on the part of the customer that makes delivery impossible will not be resent to the customer without full payment of new delivery fees.
  • 4. The sale is subject to the condition of acceptance by the seller of the terms of the sale, this acceptance is manifested either by the preparation and shipment of the order or by the debit of the credit card used by the customer when ordering on the online sales site.
  • 4.1. A refusal of order is indicated by a payment rejection by the seller.

13- Data confidentiality

The personal data provided by the customer is not disclosed to third parties; it is, unless the customer expressly objects, integrated into the customer file of the Weebot brand. Bank data is not accessible by wee-bot.com. In accordance with law 78-17 of January 6, 1978, the customer has at any time the right to access and rectify. To exercise this right, simply contact the Customer Relations Service of the brand by email at contact@wee-bot.com.

The Customer has the option to unsubscribe from Voltee newsletters at any time either by clicking on the link present in all emails. The Customer also has the option to register on the telephone solicitation opt-out list. Information about this system is available on the website http://www.bloctel.gouv.fr/.

14- Conciliation of the parties in case of any dispute

In the event of a dispute between the seller and the customer, the latter agrees to initiate a conciliation procedure (under the conditions provided for in Title 1 of Book VI of the Consumer Code) directly with the seller in order to resolve the dispute without the intervention of a third physical or legal person. This procedure replaces any other existing form of resolution for a duration accepted by the customer of 30 working days.

In the case of a sale or commercial relationship with a French or foreign professional, French law applies and the competent jurisdiction will be that of the commercial court.

The customer has the option to use a consumer mediator under the conditions provided for in Title 1 Book VI of the Consumer Code and the contact details of the competent consumer mediator(s).

The customer also has the option to contact the company's mediator, namely CM2C: https://www.cm2c.net/

The customer can directly fill out the form: https://www.cm2c.net/declarer-un-litige.php

The company Nanolab Industries is registered with the Nanterre Trade and Companies Register under number: 813.537.982. Headquarters 8 rue Esnault Pelterie 92100 Boulogne Billancourt

VAT number: FR62 813 537 982

Address: 8 Rue Esnault Pelterie 92100 Boulogne Billancourt

Phone: 01.80.89.45.52   Email: contact@wee-bot.com